JOB SUMMARY:
• To provide a high-quality service to the Client Services Teams, helping to ensure all deliverables are met
• To assist in the client database administration, payment processing and RS package processes with your team, and conduct all work in accordance with the firm’s policies and procedures.
• Obtain sound knowledge of the administration process, and develop the key skills required to become a reliable member of the team
Key Responsibilities:
• Responsible for preparing work to agreed internal deadlines to the expected standard
• Knowledge of Accounting static data platform including a good understanding of use of data, and best practices for maintaining data quality.
• Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
• Minimise risk to IQEQ by following procedures and checklists
• Be proactive in identifying development and training requirements
Tasks (what does the role do on a day-to-day basis)
Client Delivery
• Ensure all client queries and requests are appropriately responded to and all emails received into the team’s mailbox are actioned accurately.
• Ensure all data changes and time reporting system changes are processed accurately and delivered to required timescales
• Provide support when required for processing payments, ensuring accuracy, and are delivered to required timescale
• Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
• Identify areas for improvement regarding GPT process and offer solutions • Providing support and knowledge sharing with the rest of the team
IQEQ Processes
• Accurate daily completion of the time reporting system for all tasks undertaken 2
Systems
• Understand and use best practice on Investran
• Understand and use best practice on the time reporting system
• Understand the process in setting up, gaining authorisation for, and releasing payments via the various banking systems.
Risk
• Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
• Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
• Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error
Other
• Undertake any additional reasonable requests as deemed by the firm
