Team Summary
The Client Services team provides industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to Product and Technology, bringing the voice of the customer into the design, development, successful deployment and support of Visa products and services, enabling our client facing teams to deliver and scale new products, services, and initiatives into the market.
We are trusted partners to Visa’s clients, providing expertise to support and successfully grow their business.
What an Implementation Analyst, Commercial and Money Movement Solutions (CMS) does at Visa:
Commercial and Money Movement Solutions (CMS) is a key business pillar in Visa that leads commercial card and money movement solutions and platforms for commercial clients – from micro, small and mid-sized companies to large corporations, government institutions and other payment enablers across their journey. The CMS Client Service team is responsible for closely partnering with our clients and internal cross-functional teams to successfully deliver CMS solutions and platforms, ranging from new client implementations and onboarding to business-as-usual support, consultation and client success.
This role serves as a hybrid project and implementation manager and subject matter expert to clients (Financial Institutions or third-party technology platforms) who have signed up for Visa Commercial and Money Movement Solutions’ suite of products. This is an individual contributor responsible for managing project delivery and taking a broad perspective to identify innovation solutions to meet client needs. This role serves to gather and document Visa CMS clients’ requirements while providing system implementation, solution delivery, training and consultation on our solutions.
In this role, you are expected to:
Provide implementation and project management support to Visa client institutions, processors and third-party platforms in the AP region to ensure customer expectations are successfully met.
Coordinate directly with clients to understand product set up requirements and facilitate product configurations, conversions and maintenance requests without negative client impact.
As a subject matter expert, acquire and maintain a good understanding of supported solutions to train and consult customers and internal stakeholders on optimum delivery and adoption of our products.
Be the voice of the customer - Represent clients’ feedback, enhancement requests, system or operational requirements as well as negotiate and manage expectations internally and externally.
Prepare and maintain detailed project scope documents, project plans, status reports, and issue logs across client communications and other channels including Microsoft Dynamics, Teams, and SharePoint.
Be client-centric, build and enhance positive working relationships with key Visa client institutions and technology partners.
Responsible for own workflow assignments and must be able to take the initiative to resolve problems and meet deadlines with moderate supervision.
Stay current with industry and client trends and maintain a strong knowledge of Visa products and services.
While the role is based in Pasay, Manila, you will deliver services to clients across the Asia Pacific region.
Why this is important to Visa
The Implementation Analyst is vital in enabling Visa to deliver our solutions to valued clients and partners, allowing us to drive strategic growth in Asia Pacific for both Visa, our clients and technology partners. We strive to build and maintain a long-running and successful client partnership through superb delivery and customer-centric support.
What you will need:
We are looking to hire candidates who have already accumulated the relevant skills and experience. You will be curious about the payments industry, be results-driven and passionate about our clients. As a candidate you should have:
Minimum 5 years of experience in Implementation, Project Management or Technical Support in Payments or Technology industry.
Functional implementation experience, business analysis, testing, training or technical support experience in a client-facing role.
Ability to apply project management methodology to manage projects with moderate supervision.
Experience with API project implementations and technology such as HTML, JSON, XML, SQL along with tools such as SOAP UI and Postman is a fundamental requirement.
Experience with data-interfacing projects to downline platforms for reporting and reconciliation of commercial card data.
Ability to quickly understand technical documents such as client facing guides and messaging specifications.
Ability to break down problems into solvable components and utilize existing support mechanisms to resolution.
Good verbal and written communication skills, presentation skills, attention to detail and ability to interact professionally and confidently with internal and external stakeholders.
Good knowledge of standard MS Office tools (E.g., MS Project, Excel, PowerPoint, Word, Visio, etc.)
Role is based in Pasay, Manila.
What will also help:
Bachelor Degree in Computer Science, Technology or equivalent.
Knowledge in credit card processing and card processing systems is highly desired.
Experience working with expense and workflow management as well as financial solutions such as SAP Concur, Oracle iExpense, SAP Hana, Coupa, etc. is highly desired.
Experience with commercial card solutions such as Central Travel Account, Virtual cards is an added advantage.
Previous experience in roles such Software Development, Technical Support or Presales is a plus.
Ability to converse or read Chinese, Japanese or Korean is a plus.
Experience with Cash Management solutions, fund transfers and SWIFT is a plus.
Projects you will be a part of:
As part of the team, you will get the opportunity to work on strategically important projects for clients and Visa.
Working with the hub, regional and global teams to expand B2B cards payment business across the AP region.
Supporting and working with regional and global client delivery and client services counterparts to deliver a seamless client experience.
Key focus on commercial card related solutions with opportunities to diversify into money movement solutions where feasible.
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
