The Consultant Engagement Representative is responsible for providing an exceptional experience through best-in-class service! You will manage the Consultant/Contractor experience throughout the assignment life-cycle and proactively manage communication-related to essential job functions. Additionally, you will ensure our consultants receive superior support for all job-related questions, concerns, or issues.
The Consultant Engagement Representative will work with all appropriate Allegis Operating Company (OpCo) support teams to address Consultant/Contractor questions and requests.
Your duties may include, but are not limited to:
- Introduce the Communities and Mobile App WIIFM to consultant – activate profile while on call
- Introduce Consultant/Contractor Care Survey NPS Program
- Use a script for Onboarding, Check-in, and Offboarding Surveys
- Discuss open End Date Review, Job Inquiry, Refer a Friend Cases from Communities Site & Mobile App
- Partner with the Talent Experience Team to drive service in supporting accounts.
- Weekly call with the Talent Experience Team in the US to stay on top of cases, consultant issues, etc.
- Reinforce what is working well, address what is not
- Engage in monthly Service Touchpoints with the consultants
- Use STP scripts
- Directing Consultants/Contractors to Communities within Connected when receiving referrals
- Communicate with peers by sharing “best practices” and providing accurate, thorough documentation on consultants in applicant tracking systems or other documentation tools (i.e Connected)
- Subject matter expert in the Talent Experience Program
- Utilizing Connected real-time to document all Consultant/Contractor communication
