- Independently manage all activities relating to global mobility activities, ensuring the Global Mobility onshore teams receive appropriate resolution in a timely manner and all necessary follow up is carried out in line with AECOM policy.
- Work with autonomy and apply critical thinking. Make decisions on medium to high complexity issues as required.
- Develop and maintain a strong understanding of company policies to be able to interpret and explain company policy.
- Able to multitask and work on more than one issue simultaneously ensuring the prioritization of urgency of requests.
- Responsible for ensuring quality standards and SLAs are met.
- Support team members in addressing routine issues within the assigned processes, ensuring escalation as required to ensure timely and accurate resolution of issues.
- Responsible for medium to high complexity and one-off tasks including producing cost estimates, assignment letters, hypothetical tax calculations, and initiation and tracking of visa expiry dates via AECOM’s immigration provider in compliance with service level agreement, process, policies, and procedures.
- Responsible for accurate and timely case handling ensuring cases are only transferred where appropriate and within specified guidelines.
- Responsible for the accurate and timely resolution of all queries, ensuring complex issues are escalated for timely resolution as required.
- Work closely with payroll teams to collate compensation and benefits data for tax return season, and to advise of changes in assignee benefits to ensure correct payments are made.
- Acting as main point of contact for international assignees during the tax return preparation process, following up with any delinquents to collate personal information required by the tax vendor, and to ensure that tax equalization payments are settled in compliance with established processes and methodologies.
- Develop and maintain excellent relationships with all key stakeholders, ensure communication is effective and informative.
- Ensure the highest level of customer service is always maintained.
- Responsible for ensuring quality standards are met and maintained - ensure all work is done to a high standard and that appropriate audits are undertaken as required.
- Investigate issues and provide input into the completion of incident reports to enable effective issue investigation and continuous improvement.
- Responsible for ensuring compliance with service level agreement, process, policies, and procedures.
- Responsible for ensuring adherence to audit and regulatory requirements both internal and external (i.e GDPR, AECOM Privacy Policy and SOX) ensuring the Company is compliant and risks are mitigated.
- Participate in audit activities as required.
- Responsible for ensuring adherence with standard protocols for electronic personnel file management and document storage.
- Understands and utilizes all HR systems including Workday and Employee Center (including Self Service, Knowledge base and Case Management) AssignmentPro, Cobalt and CIGNA envoy.
- Responsible for ensuring confidentiality is always maintained.
- Contribute to SOP/DTP maintenance process by identifying opportunities to improve current processes, escalate for discussion and decision and revise documents accordingly.
- Drive process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
- Provide input into the creation and delivery of performance reporting to business stakeholders.
- Contribute specialized expertise to assigned projects and provide key updates to Team Lead and Manager
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