Systems Operations Analyst I

Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Associate's Degree

Travel Percentage :

0%

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing:

• Desktop Support:

• Computer reimaging using MDT and AutoPilot technology.
• Use of a ticketing system (ex. ServiceNow.)
• Setup of different hardware and software for office use.
• Troubleshoot and resolve hardware (computers, printers, phones, video conference, peripheral devices), software (OS, applications, websites, VDI), and network issues (LAN, WiFi, VPN) of end-users.
• Ability to provide quality support remotely to employees working from home.
• Participates in calls to resolve outages experienced by different Business unit (BU) supported.
• Collaborate with different Technology team (Network, Voice, Systems, Messaging, Service Desk, Server, etc.) of the company in resolving an issue or completing a request.
• Involved in different project such as setup of workstations for new Processes/BU, testing of new applications, roll-out of software, audit preparation and the like.
• Remediation of identified system vulnerabilities.
• Navigate and effectively use Vmware, Active Directory, and Microsoft Azure.
• Implement the different processes of the Technology team.
• Participate in PEZA/Finance/Internal/External audits.

• Asset Management:

• Maintain accuracy of Asset inventory.
• Releasing of assets as well as receiving of returned assets.
• Effective use of an Asset Tracking system.
• Report to vendors for resolution of assets under warranty.
• Facilitate regular disposal of defective assets as well as those 5 years and older.
• Collaborate with various local vendors.

• Back Office

• Effective use of Office 365 and other automation system.
• Excellent documentation skills.
• Records management.
• Compliance to company and government regulations.

What you will bring:

• Nice to have skills/tools/experience: ITIL and/or Microsoft Certifications

• Must be amenable to work full onsite. Office location is at Ecoplaza Building, Magallanes, Makati City (located near Magallanes MRT Station, EDSA)

• Must be amenable to be on any shift; on a 24/7 support. With possible on call but case-to-case basis, usually in cases of outages

• Excellent customer service skills that build high levels of customer satisfaction for internal and external customers

• Excellent analytical, decision-making, problem-solving, team and time management skills

• Excellent verbal and written communication skills to technical and non-technical audiences of various levels in the organization, e.g., executive, management, individual contributors

• Willingly shares relevant technical and/or industry knowledge and expertise to other resources

• Ability to persuade and influence others on the best approach to take

• Ability to multi-task, deal with predefined deadlines

• Flexibility, versatility, dependability, positive outlook, strong work ethic

• Resourceful and proactive in gathering information and sharing ideas

• Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution

• Ability to use troubleshooting applications and tools for first and second level issues

• Ability to use and reference system related documentation

What we offer:

• A competitive salary and benefits, including HMO on Day 1

• Great workspaces with dedicated and motivated colleagues

• A variety of career development tools, resources & opportunities

#LI-JO1

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Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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