Job Description
Key Responsibilities:
- Responsible for preparing work to agreed internal deadlines to the expected standard
- Knowledge of all banking systems including a good understanding of different client payment processes
- Knowledge of deadlines and deliverables and early escalation of issues to the GPT Supervisor
- Minimise risk to IQEQ by following procedures and checklists
- Be proactive in identifying development and training requirements
Tasks
Client Delivery
- Ensure all client queries are appropriately responded to and all emails received into the team’s mailbox are actioned
- Ensure all payments are processed accurately and delivered to required timescale
- Ensure all contact and time reporting system changes are processed accurately and delivered to required timescales
- Establish and maintain effective lines of communication with CS Teams regarding the progress of tasks and share information with GPT colleagues
- Identify areas for improvement regarding GPT process and offer solutions
- Providing support and training to the rest of the team, and
IQEQ Fee Processes
- Accurate daily completion of the time reporting system for all tasks undertaken
Systems
- Understand and use best practice on Investran
- Understand and use best practice on the time reporting system
- Understand the process in setting up, gaining authorisation for and releasing payments via the various banking systems
Risk
- Ensure relevant procedures and checklists are adhered to and completed to minimise risk of errors
- Reports any breaches, complaints or errors to the relevant Client Services Team Accountant and Compliance officer promptly
- Assist in the preparation of error reports, identifying areas of operational risk and proposing appropriate remedial actions within 24 hours of identifying the error
Other
- Undertake any additional reasonable requests as deemed by the firm
