Main Purpose of Job:
- To handle repossession, resell, redemption or any administration work related non-calling operation activities.
- To maintain and/or further improve repossession or any collection activities performances to achieve collection target set by Management.
Responsibilities
- To adhere with company’s internal policies and guidelines as well as BNM and any regulatory requirements.
- To be responsible to achieve repossession target given for daily / monthly and also delivery good collection result.
- To attend repossession, resell, redemption or related activities and ensure target is achieved as per management’s discretion.
- To update daily and monthly report on repossession and stock balance.
- To perform warehouse stock count and update stock list on quarterly basis.
- To attend customers’ enquiry via telephone and walk in and resolve customer complaints within stipulated timeline.
- To provide excellent customer service and maintain good client relationships.
- To monitor of expiry of Repossesses / warehouse Agreement, permit, insurance and ensure the renewals is made timely.
- To update repossession, resell, redemption and others in Collection System.
- To issue a letter of authorization to redeem product repossessed from warehouse, settlement of arrears, full settlement of account and others.
- To assist Team Leader / Unit Head to raise approval form for settlement proposal and perform any ad-hoc task list / matters assigned by Management.
- To prepare documentation and go to JPJ on transfer ownership.
- To liaise with other department on discharge of ownership.
- To perform any ad-hoc task list / matters assigned by Management.
Requirements:
- SPM / STPM / Diploma or Degree holder or professional qualification in relevant disciplines.
- Minimum 1 to 2 years working experience in collection in general or any related field.
- Relevant exposures and knowledge of credit management or operations of banking / financial institutions is preferred.
- Good PC skills and proficient in MS Office applications.
- Good negotiation, communication and writing skills in both English and Bahasa Malaysia.
- Good listening and persuasion skills.
- Ability to support and assist other team member.
- Knowledge of collection, Malaysia Law, Bank Negara collection related guidelines and banking / financial institutions operation.
- Excellent interpersonal skills and a good team player.
- Communicate effectively to various groups of people and portray a pleasant personality.
- Expands additional personal effort to ensure excellent customer service is provided.
- Willing to handle multiple tasks simultaneously and work flexible hours to carry out tight schedule.
- Self-discipline, good punctuality, and attendance rate.
- Dedicated and committed.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
Job Location
AEON Big Subang Jaya, No. 3, Jalan SS 16/1, 47500 Subang Jaya, Selangor
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