Position: AP- Customer Support Representative
Description
We are seeking a talented and enthusiastic Customer Service Representative to join our dynamic team. In this role, you will serve as the first point of contact for our customers, addressing their inquiries and providing top-notch support. As a Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and loyalty, contributing to the overall success of our company.
Responsibilities
- Respond promptly to customer inquiries via phone, email, and chat.
- Provide accurate information about products and services to customers.
- Troubleshoot and resolve customer issues in a friendly manner.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure their queries were resolved to satisfaction.
- Collaborate with team members to improve service delivery and efficiency.
- Stay updated on product knowledge and company policies to better assist customers.
- High school diploma or equivalent; further education is a plus.
- Proven experience in customer service or related field.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a positive attitude.
- Ability to work independently as well as part of a team.
- Proficiency in using customer service software and tools.
- Flexibility to work various shifts, including evenings and weekends.
NOTE:
We are actively seeking qualified candidates to join our talent pool for future opportunities. Your qualifications will be evaluated against both current and upcoming job openings.
If your application aligns with a suitable role, our recruitment team will contact you promptly.
We only consider applications from Philippine citizens currently residing in the Philippines.
If you have strong qualifications and experience working with US-based clients, we’d love to have you join our team!
We are excited about the possibility of working with you and look forward to the expertise you can bring to our clients.
