Responsibilities:
- Develop and refine service quality standards at all levels for the organizational units provided by thcompany and implement monitoring.
- Work on relevant tasks for the assessment of target responsibilities based on company objective
- Implement quality assurance and quality control processes for projects and systems.
- Conduct audits and reviews to identify areas needing improvement and ensure compliance withquality requirements.
- Monitor and analyze project performance data to identify trends and potential issue
- Assist company management in promptly and effectively handling project emergencies and issue
- Responsible for organizing customer satisfaction surveys, promptly addressing feedback, foll-ups, and conducting revisit activities.
- Assist in implementing policies on quality, safety, and environmental protection for the company
- Timely report various issues discovered during supervision processes and follow up on review results of corrective action
- Implement continuous improvement initiatives to enhance the overall quality management system
- 為公司提供的組織單位制定和完善各級服務品質標準並實施監控
- 依公司目標完成各項目標責任考核標準的相關工作
- 實施專案和系統的品質保證和品質控制流程
- 進行審核和審查，以確定需要改進的領域並確保符合品質要求*監控和分析專案績效數據，以確定趨勢和潛在問題。
- 助公司管理者及時妥善處理專案突發事件與問題
- 負責組織進行顧客滿意度調查工作，及時處理意見回饋及跟進、回訪工作
- 協助公司推行品質、安全、環保之政策方針
- 及時報告監理過程中發現的各類問題；跟進整改結果的複查
- 實施持續改善舉措，增強整體品質管理體系
Requirement:
- Candidate must possess at least Professional Certificate, Bachelor's Degree/Post-Graduate Diploma/Professional Degree in Engineering or equivalent;
- Required language(s): English, Malay, Mandarin(Preferable Mandarin Speaker);
- Required Skill(s): Microsoft Office;
- Applicants must be willing to work in Shah Alam, Selangor.
Perks & Benefits 公司福利：
- Company Bonus 年終花紅
- Career Advancement 充足升職機會
- Medical 基本醫藥福利
Job Location
No. 13, Jalan Trompet 33/8, Hicom Industrial Area, Seksyen 33, 40400 Shah Alam, Selangor
Click to view the location on Google maps
