Job Description
- Handle and process claim accordance with the Company’s Claims Service Standard and/ or BNM’s Guidelines on Claims Settlement Practices (minimum standard).
- Check on all new claims registration, verify documents and assess claims to ensure accuracy of claims data.
- Review/ follow up on all outstanding claims on a regular basis.
- Manage claims enquiries, cancellation, surrender and correspondences relating to feedback or complaints promptly and effectively.
- Conduct regular meetings with insurer, client and adjuster to resolve claim issue.
- Prepare monthly claim report for management information.
- Ensure that all external communications are properly manage.
- Any other matter deemed necessary by the Management.
Job Requirements:
- Diploma or Bachelor’s Degree holder with a minimum of 5 years’ experience in Insurance Claims / Customer Management background.
- Proficient in Customer Management handling skills.
- Strong product knowledge skills and analytical skills.
- Independent, result-oriented with well-developed problem-solving skills.
- Good email writing skills and interpersonal skills.
- In-depth knowledge in Insurance Claims Operations. Customer Management experience will have an added advantage.
- Preferably with relevant experience in Motor Claims
- Applicants must be willing to work in Bangsar South.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
Job Location
No. 8, Level 3A, UOA Corporate Tower, Avenue 10, The Vertical Bangsar South City, Jalan Kerinchi, 59200 Kuala Lumpur
Click to view the location on Google maps
