As the Senior Supervisor you will play a pivotal role in direct management of collections analysts in Americas time zone, supporting Americas customers, collections, reconciliation, customer engagement & cash forecast.
Essential Duties and Responsibilities:
- Leadership & Team Management: Lead and mentor a team of accounts receivable analysts, providing guidance, training, and conducting regular performance evaluations to ensure team effectiveness and growth.
- Reporting & Analysis: Develop and maintain comprehensive reports and trackers on accounts receivable, meticulously monitoring collections activities and analyzing results. Identify areas for enhancement and implement strategic solutions to optimize processes.
- Delinquency Management: Vigilantly monitor accounts receivable aging reports, especially delinquent accounts, and devise actionable plans to reduce outstanding balances while positively influencing customer behavior.
- Cash Flow Management: Oversee cash forecast accuracy and track incoming payments against forecasted amounts to ensure financial stability and operational continuity.
- Reconciliation & Dispute Management: Scrutinize open aging line items, both debits and credits, and facilitate account reconciliations as necessary. Collaborate with various internal teams, including Credit, Sales, Biz Ops, RMA, Logistics, Tax, CMR, Treasury, Rebates, AR Maintenance, Cash Application, Cash Management and Accounts Payable, to swiftly resolve billing discrepancies and customer issues.
- Policy & Procedure Oversight: Review and enhancement of global Accounts Receivable policies, practices, and systems. Engage with business partners to implement process improvements and ensure compliance with company standards.
- Compliance & Record Keeping: Enforce adherence to company policies and maintain all necessary records to meet internal and external audit requirements. Safeguard files, transactions, and audit trails while upholding office procedures.
- Periodic Business Activities: Assist in critical periodic business activities, including month-end, quarter-end, and year-end close processes, ensuring accuracy and timeliness.
- Performance Metrics: Ensure the achievement of key performance metrics, continuously striving for excellence and operational efficiency within the accounts receivable function.
