ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.
- Identify and resolve discrepancies, issues, and disputes timely and within established policies and procedures.
- Monitor accounts receivable reports and update payment / remittance status information.
- Reconcile accounts receivable against payment and against customers’ accounts payable records.
- Review customer aging data to identify and select delinquent accounts for collection.
- Provide second tier support and research & review complex matters with customers.
- Minimize bad debt risk and maximize accounts receivable collections.
- Prepare weekly Collections Reports, track progress, and provide clarification in management reports.
- Work closely and coordinate with internal and external functional teams/ department functions such as Sales operations, AR maintenance, Legal, RMA, IT, Buyer, Client support, etc.
- Prepare and send customer statements/billings, invoices, etc.
- Provide collections input in Weekly Cash Forecast file in accordance with customer’s payment commitment or payment trend/behavior.
- Manage files, records, transactions, and other office procedures and maintain audit trail.
- Assist with key periodic (month end close, quarter close, yearend etc.) business activities.
- Interface with business partners with regards to process changes, upgrades, and enhancements
- Ensure targets, measurements and service levels are met.
- Supports Quarterly Revenue Recognition Test
