Job description:
- To provide 2nd level support and technical expertise to frontlines from all channels by troubleshooting, resolving and escalating complex technical issues on FTTH, VOIP and IPTV.
- Handling fibre complaint and providing technical support to customer end to end until case closure.
- Perform remote troubleshooting through diagnostic techniques and determine the best solution based on the issue and details provided by customer
Job Requirements:-
- Degree holder in any discipline
- STPM/Diploma holders with relevant working experience – Technical Helpdesk/ IT Support / Customer Service/ Telecommunication
- 1 to 3 years in Technical Helpdesk/IT Support/Customer Service/Telecommunication
- Technically skilled in carrying out independent testing on various devices and to liaise independently with device vendors, manage cases in CRM
- Well versed and able to learn effectively on mobile device and desktop configuration as wells as familiar with mobile device and desktop Operating Systems (Windows, Mac, Linux, iOS, Android, Windows Mobile, Symbian etc)
- Strong analytical skills in troubleshooting internet / data related problems and able to identify issues on devices and gadget and provide / recommend solutions
- Strong communication skills in both English language and Bahasa Melayu with excellent customer handling skills including keyboarding & telephone etiquette
- Have a very creative thinking and has a great passion towards mobile devices and ability to work under pressure & deadline focused
Perks & Benefits
- Nearby public transport
- Central location
Job Location
A-809, Pusat Perdagangan Phileo Damansara 2, Jalan 16/11, Seksyen 16, 46350 Petaling Jaya, Selangor
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