Responsibilities:
- Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
- Take iniative to upsell products when they arise.
- Establish sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Attend educational seminars to improve knowledge and performance level.
- Meet personal/team qualitative and quantitative targets.
Requirements:
- Previous experience in a customer support role.
- Track record of over-achieving quota.
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Central location
- Flexible working hours
- Casual dress code
- Medical insurance
- Personal leave
Job Location
No 809, Block A, No. 15 Jalan 16/11,Phileo Damansara 2
Click to view the location on Google maps
