Simplesat is seeking a dynamic and customer-focused Account Manager who excels in both sales and onboarding to deliver a seamless, engaging, and consultative experience for new users.
This hybrid role requires the ability to provide product demos and drive new customer adoption.
You’ll play a pivotal role in ensuring customers get the most out of Simplesat while also contributing to revenue growth through strategic client relationships and product evangelism.
Key Responsibilities:
Sales & Expansion:
Conduct tailored product demos to new and potential clients, showcasing Simplesat’s value proposition for their specific use cases.
Drive upsell and cross-sell opportunities during onboarding by identifying additional features or higher-tier plans that benefit the client.
Maintain a focus on converting trial users into paying customers, with clear onboarding strategies that emphasize ROI for the client.
Collaborate closely with the marketing and sales teams to nurture leads and ensure a smooth transition from prospect to active customer.
Customer Onboarding:
Deliver a fun, engaging, and educational onboarding experience for new Simplesat users, ensuring they understand the platform's full capabilities.
Guide customers through the onboarding process (via Zoom, email, and chat), helping them set up Simplesat within their CRM or helpdesk systems.
Address any initial implementation challenges, providing creative solutions to ensure product success in their specific environment.
Act as the first point of contact for customers, ensuring their first experiences with Simplesat are positive and that they see immediate value.
Customer Success & Retention:
Proactively monitor account health during onboarding to ensure customers are effectively utilizing Simplesat.
Reduce churn by working closely with active clients to maximize the value they get from the platform, providing ongoing product education and consultation.
Use CRM data to track client activity and engagement, implementing personalized outreach for at-risk clients.
Collaborate with the product team to provide feedback on customer needs, helping inform future feature development.
Support & Knowledge Building:
Assist with troubleshooting and resolving customer issues during the onboarding phase.
Contribute to the growth of our knowledge base, helping to build detailed documentation for users to resolve common issues.
Provide customer feedback to the product and support teams, ensuring the voice of the customer is heard in product planning and improvements.
