ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Conduct collections per contract and invoice terms by directly interfacing with customer and managing customer payment cycle.
• Identify and resolve discrepancies, issues and disputes on a timely manner
• Reconcile accounts receivable against payments, customer deductions / claims, and customers’ accounts payable records.
• Minimize bad debt risk and maximize accounts receivable collections.
• Provide weekly accurate cash forecast and risk indication.
• Work closely and coordinate with internal and external teams such as Rebates, Sales, Sales Operations, RMA, CMR, Legal, IT, EDI, SAP OTC, Buyer, Client Support, AR Maintenance, Cash Application, Cash Management, Accounts Payable, etc.
• Prepare and send customer statements / billings, invoices, credit/debit memos, etc. and upload invoices in customer portals as required.
• Review of Customer Account for an Order Releasing Request / Order Backlog and provide comprehensive Waterfall Analysis.
• Support controls by coordinating and delivering documentation / information required by internal and external auditors. Manage files, records, transactions and other office procedures and maintain audit trail.
• Perform key periodic (month end close, quarter end close, year end etc.) business activities.
• Resolve most issues independently. Seek guidance on more complex issues. Utilize available tools / systems, creative problem solving and critical thinking to develop alternative solutions.
• Ensure that service level agreements (SLA's) and key performance metrics are achieved
