AECOM GBS Manila is looking for Service Delivery Sr. Specialist - Time & Labor that will oversee the overall timekeeping process. This position will work on a night shift and will go to the office at least once/twice a week.
- Performs moderately complex to complex time and labor processes to support the overall timekeeping services in compliance with service level agreement, process, policies, and procedures.
- Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
- Performs weekly close process to ensure accurate posting of timecard transactions.
- Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
- Run nightly revenue process.
- Answers moderately complex to complex timekeeping inquiries using company systems based on standard procedures.
- Escalates issues and recommends resolutions to the Team Lead in a timely manner.
- May support junior members of the team in addressing routine issues within the assigned processes.
- Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
- Proposes alternatives in identified issues and assists in investigating and in resolving common and unusual issues.
- Contributes to various and simultaneous process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
- Participates in audit-related activities.
- Contributes specialized expertise to different assigned projects and may provide key updates to Team Lead and Manager.
- Performs ad hoc tasks as requested or assigned.
