Technical Engineer

Main Job Tasks and Responsibilities:

• Monitor day-to-day operation for application, database, server, storage, network devices and connectivity.
• Assist in facilitating/escorting external vendors for repairs tickets or installation of servers.
• Provide proactive capacity monitoring via monitoring tools, perform clean-up, report or escalation when required. 
• Manage, follow up and resolve cases as per company's internal case logging system.
• Perform Level 1 troubleshooting by following the procedures/guidance given.
• Manage and follow up the escalation to level 2 support, principal or service provider for any incident or problem beyond the support scope.
• Physically check and verify physical assets to make sure assets are in good condition.
• Understand the requirements of 24x7 on-site support.
• Ensure facility regulations and safety policies are enforced before external personnel enter Data Center room.
• Perform ad hoc jobs for urgent requests.
• Compile reports for monthly tickets (incident, problem and request).
• Monitor and report the company capacity status.
• Provide a clean work environment by ensuring the facility is clean.
• Executing daily walkthroughs of IT equipment and MEP equipment.

Education and Experience:

• Diploma, Bachelor's Degree, Computer Science/Information Technology, Engineering (Computer/Telecommunication) or equivalent.
• At least 1-2 years of large-scale Data Center on-site operating experience
• Strong technical understanding of Data Centers, operational excellence and a willingness to innovate in a constantly evolving environment.
• Required Skill sets / hands-on experience:
  • Network equipment
  • Hardware installation
  • Application monitoring 
  • SAN equipment 
  • Database Management 
  • Maintenance troubleshooting processes

Perks & Benefits

• Employee equity
• Medical insurance
• Personal development opportunities