Responsibilities:
Primary
- Collaborate with process stakeholders to ensure effective and efficient process operations.
- Own and manage the service delivery and performance with defined SLAs/KPIs.
- Ensuring the process complies with any regulations and internal controls/risk management measures
- Able to prepare detailed reporting, provide analysis or insights on various data/reports and present performance results to relevant stakeholders in governance forums (e.g. Monthly, Quarterly Business Review...etc).
Others:
- Ensure maintenance of process documentation (i.e. Process models, Standard Operating Procedures)
- Liaise with Central (Delivery Hero), Regional and GRC on managing relevant policies and procedures affecting AP processes
- Assess change requests, prepare decision making and foster implementation
- Actively help to solve systemic or complex issues and problems in an effective manner
- Support internal and external audits
