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Jobs in Philippines   »   Jobs in Taguig   »   Customer Service Job   »   Specialist, T&E Service Delivery
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Specialist, T&E Service Delivery

Delivery Hero

Delivery Hero company logo

We are looking for a highly motivated Travel and Expense Specialist  to perform accounting and clerical tasks related to the efficient maintenance and processing of employee travel and expense transactions in order to ensure effective and accurate financial and administrative operations. This role reports to the Manager, T&E Service Delivery and will be based at foodpanda’s Service Delivery Centre in Taguig, Philippines.

Responsibilities:

  • Perform day to day processing of employee travel and expense reports in a timely manner
  • Audit employee expense reports to ensure compliance with regulatory and internal policy requirements
  • Assist employees with questions regarding the Travel and Expense Policy, SAP Concur, and general inquiries regarding business travel and expenses
  • Deliver excellent technical and non-technical support for T&E related processes and system solutions
  • Develop and maintain documentation regarding expense reimbursements, including training materials, standard operating procedures, correspondence, and website documentation
  • Order, apply, assign, and coordinate cancellations for corporate credit cards (including virtual credit card)
  • Record and pull data from SAP Concur and the corporate/virtual credit card vendor system
  • Process daily accounting and attendee extracts and upload into partnering systems
  • Month end reconciliation (Concur claims); Statement of Account/Invoice Reconciliation
  • Process travel requests, advance payment requests and expense reports
  • Helpdesk/Inquiry Handling
  • Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense reports
  • Work with Travel Management Company (TMC) and function as second level escalation point for offline support
  • Assist in the implementation of any functional changes to the expense reimbursement systems or procedures, ensuring related assignments are carried out in an efficient, effective and timely manner, and communicated effectively
  • Liaise with internal and/or external auditors to provide documentation as required
  • Undertake other duties as assigned by the APAC Travel Management and AP teams

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