We’re looking for a highly driven and motivated [job title] to be part of the Order to Cash Centre of Excellence (COE) team, for APAC. The role will be based in the Philippines and will report to O2C COE Lead.
Responsibilities:
- Establish new revenue streams: Collaborating closely with commercial teams to cultivate innovative revenue opportunities and initiatives, while prioritizing positive return on investment (ROI).
- Execute testing and consult on system and process roll-outs.
- Drive ongoing enhancements and SOP development: Engaging in consultations, ensuring alignment, and conducting UAT (User Acceptance Testing) for new system and process implementations, in close collaboration with business and finance users.
- Create and update current SOPs and DTPs to align processes across FBS markets.
- Explore, learn and challenge existing workstreams to elicit continuous improvements to systems and processes.
- Exhibit significant influence in advancing billing related projects with centralization efforts across APAC countries, often tasked with ensuring smooth transitions within specified timelines.
- Support the expansion of the Regional O2C team from time to time.
- Additional primary responsibilities include but not limited to:
- Assisting the SSC Service Delivery Lead in providing training and guidance to fellow team members, ensuring their timely execution of assigned projects while maintaining a focus on deliverables and milestones.
- Actively participating and making valuable contributions to process standardization and optimization initiatives.
- Proficiently managing projects, monitoring progress, and delivering updates/reports that analyze finance-specific Key Performance Indicators (KPIs) and metrics.
- Backup support where needed.
- Fostering collaboration with key stakeholders, including local management and regional finance teams, to address any queries that arise from both centralization efforts and day-to-day processes.
- Support any new systems, UATs, as well as ensuring proper documentation of guidelines or SOPs.
- Manage any ad-hoc tasks, financial topics and initiatives as required.
