- Taking responsibility: You will handle customer enquiries in writing and by telephone in English. You will support customers with their extensive requests concerning various digital topics such as vehicle applications and the like.
- Think comprehensively: In case of challenges with booked services in the vehicle you are the first point of contact and present possible solutions to the customer in 1st or 2nd level support.
- Implement reliably: Forwarding technical issues to the appropriate departments is just a part of your responsibilities aside from communicating with specialist centers. You will also educate our customers on the existing digital product portfolio.
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