To support the operations and development of the Customs Brokerage product in designated South Asia districts through focus on Compliance and Efficiency in Operations, Costs, People, Systems, and Culture in adherence to the company’s policy and procedures.
Tasks and Duties
Responsible for the Compliance, Customer Service Performance and Productivity of the Service Centre through the following tasks and duties:
- Create and maintain an effective service organisation chart with strong structure, which is designed for flexibility and growth
- Ensure high quality efficient output is provided to the districts being serviced
- Monitor workloads across functions to ensure available capacity is being used and district expectations are being met
- Review daily workboards with district Customs Managers, looking at bottlenecks, escalation requirements and prioritisation of the work.
- Conduct exception management to remove waste and improve efficiency for all clients and all steps in the process
- Proactively communicate with Customs Managers to ensure continuous awareness and understanding of process and activities
- Instil and foster a climate of compliance at all times to regulations. This includes internal policies and procedures and external government regulations or customer policies/requirements
- Instil and foster a climate of Process Management Fundamentals in seeking continuous improvement and productivity improvements
- Promote and advocate new system enhancements to achieve efficiency
- Support global initiatives such as use of Edoc Lift, Raft, EDI and Expo Customs.
- Ensure all agreed to tasks are complete in full on time and to a high quality
- Reduce as much manual work as possible. Engage with Account Managers or Customs Managers to establish automation as much as possible for clients with heavy manual workload. (EDI connections into Expo Customs preferrable)
- Complete end of month breakdown reports for Accounting purposes timely and accurately
- Report to the GM of Customs on performance, including but not limited to Productivity, Overtime and Head Count, Output, Job numbers, Improvement projects
Physical Demands
- Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
- Functions performed primarily while seated at desk
