Technical Support Representative (Tier 2)

VERIDAPT

Job Type   /   Job Level

Full-time   /   Others/Any

Job Location

Manila, Philippines

What you’ll be doing:

• Providing Tier 1 and 2 level IT, application, software & hardware support

• Monitoring the Control Centre for potential issues and raising as tickets as required

• Creating training materials to build internal knowledge

• Providing support to the on site technicians as required

• Preparing issue reports and update stakeholders

• Implementing and upgrading functionality with the customer

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