Main purpose of the job:
Authorize transactions, verify in real time to prevent fraud, and ensure accurate reporting while minimizing credit losses.
Job Description:
- To deliver authorisation scope of duties inclusinve but not limited to on-us/not on-us authorisation request, authorisation cancellation and reversal, credit card easy payment, balance transfer , ATM/CDM terminal monitoring, points redemption and others thru various channel
- Proactively review and monitor online fraud alert system and in order to mitigate fraud loss.
- To provide sound judgement when perform bypass to overwrite system response.
- To attend and promptly perform the customer and transanction verification triggered from Fraud Alert - System or referral received from business networks, card issuers/ acquirers and payment providers.
- Provide an exceptional high level of customer care when handling personal, telephone and written enquiries from internal and external customers or business counterparts.
- To source a daily data compilation for management monthly report preparation
- Attend to cuctomer and merchant's enquiries on products/facilities.
- To vigilantly perform card block for lost & stolen reporting or hold for security purposes whenever required inclusive block release and card replacement whenever applicable.
- To perform force authorisation within exceptional authorisation requests
- To source data compilation for MIS and ensure the daily reports requirements are properly executed.
Job Requirements:
- Bachelor’s degree in finance, business administration, or a related field.
- 1-3 years of experience in card operations, transaction processing, or a related role in the financial services industry. Fresh graduate are welcome to apply.
- Strong knowledge of card and authorization systems.
- Familiarity with fraud detection tools and techniques.
- Excellent analytical and problem-solving skills.
- Proficiency in MS Office (Excel, Word, PowerPoint) and experience with transaction management software.
- Good communication skills and the ability to work under pressure in a fast-paced environment.
- Able to work on rotational shift 24/7.
Perks & Benefits
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Job Location
Level 11, Sunway V2 Tower, No. 158, Jalan Peel, Sunway Velocity, 55100 Kuala Lumpur
Click to view the location on Google maps
