Job Summary:
The Head of Business Excellence is responsible for driving operational excellence across the organization by overseeing governance, process compliance, service reviews, and audits. This role ensures that all functions, including product development, project implementation, maintenance support, and back-office operations, adhere to high standards of process efficiency, compliance, and service quality. The Head of Business Excellence will also lead continuous improvement initiatives to enhance processes and deliver greater value to the business.
Key Responsibilities:
1. Process Management and PCQA (Process Compliance Quality Assurance):
- Help function heads to identify, develop, implement, and maintain standardized processes. Functions include software product development, project implementation delivery, software maintenance & support, infrastructure, finance & accounting, HR, admin, and sales.
- Ensure process compliance with defined processes, industry standards, best practices, and regulatory requirements.
- Monitor process adherence and conduct regular service reviews to identify gaps or areas for improvement.
- Collaborate with cross-functional teams to embed process governance and compliance in day-to-day operations.
2. Service Reviews and Audit Oversight:
- Lead regular service reviews to assess the service maturity of all functions against industry standards and best practices.
- Identify gaps and risks as result of reviews.
- Ensure that corrective actions are taken in a timely manner and monitor their effectiveness.
3. Business Excellence and Continuous Improvement:
- Drive a culture of continuous improvement across the organization by identifying opportunities to streamline processes, enhance quality, and improve service delivery.
- Collaborate with leadership and department heads to implement best practices that enhance operational efficiency and business performance.
- Evaluate the effectiveness of existing processes and introduce new strategies or technologies that improve productivity, reduce costs, and enhance customer satisfaction.
- Champion process innovation and operational excellence initiatives across all teams, fostering a mindset of continuous value creation.
Qualifications:
- Education: Bachelor’s degree in Information Technology, Business Administration, or related fields.
- Experience: Minimum of 10 years of experience in various process and governance roles such as process improvement, PMO, CMMi, PCQA, audit, or business excellence roles.
- Desired Certifications: Relevant certifications in CMMi, ITIL, COBIT, quality management, PMP, Agile, SAFE, process governance, or continuous improvement methodologies (e.g., Lean Six Sigma, PMP).
Skills and Competencies:
- In-depth understanding of process governance, service reviews, and audit practices.
- Process Governance: Expertise in developing and maintaining governance frameworks across multiple business areas.
- Audit and Compliance: Strong background in conducting service reviews and audits to ensure compliance with standards and regulatory requirements.
- Operational Excellence: Proven ability to drive continuous improvement and embed a culture of excellence in service delivery.
- Government Mandated benefits (SS, Pag-Ibig, Philhealth)
- 13th Month
- Vacation/Sick Leave
- Emergency Leave
- Statutory Leave
- HMO
