Main Purpose of the Job:
To assist Manager in managing day-to-day operation of the session, to establish policies, planning, organizing and implementing all strategies & concepts to ensure processimprovement, staff development and quality service providedin line with company’s directionand objectives.
Job Description:
- As a relief to Department Head to run the operation by monitoring and implementing according to department operation.
- To assist Department Head to manage, review and take corrective action as per PDCA (Plan,Do, Check, Action)cycle with respectto the performance and operationof the Section.
- Ensure timelyauto debit enrolment & billing processing according to schedule.
- Ensure all the paymentis input, adjustedor reversed by staff withinpredetermined SLA.
- To lead payment sectionby ensuring the operation running smoothly.
- Ensure accuracyin payment processing and timely updatedto customer’s account.
- Ensure all the payment adjustment requestreceived from frontlineis proper justifiedand comply with company guidelines.
- Effective manpowerplanning and ensurestaffing organising meets daily capacitydemands.
- Constantly evaluate,review and recommend operation KRA (Key Result Area) & KPI (Key Performance Indicator) and ensure team members achieve the target.
- Train, superviseand develop Team Leaders, includingcoaching, counselling, motivating and discipline.
- Ensure high levels of customer satisfaction in resolving escalatedissue and takingappropriate corrective action.
- To ensure team member practice timely communication and response to customer enquiriesas well as branches, inter-department and merchant within limited time frame.
- To ensure all information is disseminated to team membersis up-to-date.
- Close monitoring on daily paymentprocesses to ensureprocesses and turnaround time comply to regulatory and guidelines.
Job Requirement:
- Bachelor Degree in any discipline.
- Relevant PaymentProcessing working experience, preferably in bankingor financial institution industry.
- At least 5 years in Management Level exposure.
- Excellent communication skill in writtenand spoken in English & Bahasa Malaysia.
- Leadership characteristic and excellent interpersonal skills.
- Strong analytical skill and able to work under pressure.
- Computer Literateand proficiency in Ms Office.
Perks & Benefits
- Nearby public transport
- Central location
- Casual dress code
- Medical insurance
- Personal leave
Job Location
Level 11, Sunway V2 Tower, No. 158, Jalan Peel, Sunway Velocity, 55100 Kuala Lumpur
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