We're looking for a proactive and strategic Channel Strategy Analyst to join our Visa Client Care Operations team. You'll develop and optimize channel strategies, ensuring they align with our clients' needs.
Key Responsibilities:
- Technical Skills:
- Use data analysis tools like Excel, SQL, Python, R, or similar software.
- Collect, clean, and manage large datasets to support business goals.
- Apply statistical methods and create data visualizations to interpret trends.
- Analytical Thinking:
- Spot patterns and trends in data to provide actionable insights.
- Use critical thinking and problem-solving to draw meaningful conclusions.
- Turn complex data into clear, actionable recommendations.
- Communication Skills:
- Present findings clearly through reports, presentations, and other channels.
- Explain complex analyses effectively to both technical and non-technical stakeholders.
- Business Acumen:
- Understand business operations and key performance indicators (KPIs) relevant to Visa Client Care.
- Align data analysis with business objectives and strategic goals.
- Collaboration:
- Work effectively within a team to gather requirements, analyze data, and deliver results.
- Collaborate with different departments to understand business needs and provide insights.
- Benefits Reporting:
- Work with business partners to establish baselines for calculating Actual vs. Forecasted Benefits.
- Ensure the adoption of transformation initiatives to meet forecasted benefits, working closely with business teams.
- Be accountable for reporting realized benefits or gaps compared to forecasted outcomes.
Additional Expectations:
- Industry Knowledge: Experience or expertise in the finance industry is a plus.
- Project Management: Manage the analysis process from data collection to report delivery.
- Attention to Detail: Ensure accuracy and consistency in data analysis.
- Adaptability: Stay current with evolving data analysis techniques and technologies.
Hybrid Position:
This is a hybrid position. You'll alternate between remote and office work, typically working from the office two days a week (usually Tuesdays and Wednesdays), aiming for 50% office time based on business needs.
