Job Title: E-commerce Customer Support and Inventory Specialist
Job Summary: We are seeking a detail-oriented and proactive E-commerce Customer Support and Inventory Specialist to join our team. This role is crucial for ensuring smooth operations across multiple online marketplaces, maintaining inventory accuracy, and managing customer interactions. The ideal candidate will have experience in e-commerce, exceptional communication skills, and a keen eye for detail to help us deliver an excellent customer experience while managing and monitoring inventory across various platforms.
Key Responsibilities:
- Customer Feedback Analysis:
- Read and categorize customer feedback based on complaint types.
- Identify recurring issues and provide insights to improve product listings and customer satisfaction.
- Inventory Management:
- Regularly update inventory levels for multiple SKUs across various e-commerce marketplaces.
- Monitor inventory to ensure optimal stock levels and prevent overstock or stockouts.
- Coordinate with the team to handle stock replenishment and transfers as needed.
- Customer Support:
- Handle customer inquiries, messages, and emails promptly and professionally.
- Process replacement orders for defective or damaged products.
- Respond to social media messages to address customer concerns and provide product information.
- Account and Listing Management:
- Review account health on all e-commerce platforms, ensuring no issues with listings, counterfeit sellers, or account status.
- Set up and manage promotional coupons, discounts, and special offers on different marketplaces.
- Quality Assurance:
- Continuously monitor listings to ensure accuracy in descriptions, pricing, and compliance with platform policies.
- Ensure listings reflect the latest inventory, specifications, and any updates to product information.
Qualifications:
- Previous experience in e-commerce customer service, inventory management, or a similar role.
- Strong written communication skills for handling customer messages and emails professionally.
- Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Basic knowledge of social media platforms for responding to customer inquiries.
- Detail-oriented with a proactive approach to problem-solving.
Preferred Qualifications:
- Experience with inventory management systems or e-commerce software tools.
- Familiarity with counterfeit seller prevention and marketplace policies.
Qualifications:
- Previous experience in e-commerce customer service, inventory management, or a similar role.
- Strong written communication skills for handling customer messages and emails professionally.
- Familiarity with major e-commerce platforms (Amazon, eBay, etc.) and experience with account health monitoring.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Basic knowledge of social media platforms for responding to customer inquiries.
- Detail-oriented with a proactive approach to problem-solving.
Preferred Qualifications:
- Experience with inventory management systems or e-commerce software tools.
- Familiarity with counterfeit seller prevention and marketplace policies.
