Reporting to Collections Team Lead, this role is responsible for working in a fast-paced global team to efficiently collect cash from customers. The role involves proactive communication with customers to facilitate timely payments and maintain positive relationships while ensuring adherence to the company's collections policies and procedures.
Responsibilities:
- Manage a high-volume multi-currency ledger, ensuring adherence to agreed-upon terms.
- Develop and maintain customer relationships both internal and external and have an awareness of cultural and regional differences with respect, while effectively enforcing agreed terms.
- Query handling and investigation, liaise with other departments to ensure swift resolutions of queries and efficient OTC flow.
- Cash allocation, assisting with identification of payments and ensuring short paid reason is identified and correctly categorised and resolved within month payment received.
- Carefully and sensitively process final notices working with internal stakeholders, taking appropriate levels of actions in cases of non payments, including up to account closure and service termination.
- Ensure all document processes are followed and DOA’s approvals adhered to at all times.
- Enable the business to meet its cash collection targets and needs.
