Job Description:
As a member of the EUS Workstation Vulnerability Remediation team, the Sr. Operation Analyst will report to the Manager – Endpoint Vulnerability Remediation and will be responsible for day-to-day operational support with timely rollout of security patches, ensuring 100% compliance, drive and implement automation efforts on both Windows and Mac environment. This role will extensively support the U.S during business hours. This is a critical role that will work with cross functional teams on improving process, finding automation opportunities, working on exceptions with cybersecurity and other project-based requirements, in addition to the operational body of work.
Essential Functions:
Create software packages utilizing Bigfix, JAMF and SCCM
Understands, follows and implements best practice methodologies for monthly OS patching and vulnerability remediations of 3rd party software’s in the environment.
Design and implement automated solution that take advantage of technology advances, allow cost reduction, standardization and commoditization.
Drive innovation and collaboration with Operations partners globally to reduce redundant work and improve efficiency.
Improve processes and support methodologies by assessing need and requirements.
Manage, triage and drive resolution of Operations escalations. Be predictive, and drive reduction of those same escalations.
Act as the point person for Exception Management/requests
Willing to cover and support U.S. business timings extensively
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
