- The Tier 2 Analyst, Global HR Technology Services will be a key contributor in stabilizing and enhancing our Workday support steady-state operations.
- The successful candidate will be in the frontlines of our support to HR users from all 5 regions where SGS has a presence and will partner with our in-house Global HR Technology Team in the design, configuration, testing and deployment of Workday.
- Jumping off from our successful global implementation of Workday, the successful candidate will join our team who delivers Tier 2 Workday services to SGS. Accountabilities will include:
- Handles support escalations from Tier 1 (local/regional super users). Manages incidents to ensure excellent customer service and quality incident management data for continuous improvement.
- Executes mass upload of data using EIB including testing and deployment.
- Configures recurring and/or simple setup values
- Stands as an SME for the use of Workday by answering regular how-to questions.
- Supports functional analysts with Workday configuration, testing and reporting.
- Supports the Global HR Technology Services Manager with maintenance of documentation and continuous improvement of services.
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