This role is primarily responsible for translating learning needs into high quality, best-in-class program design and learning content and working with key stakeholders in advising on training needs, best practices, system capabilities, assignments, and roll out strategy. It will also provide Learning Management System (LMS) administration, technical support, and reporting of learning programs.
- The Learning Designer will work collaboratively, in partnership with the Learning Advisor and Team Lead, to build engaging, best-in-class learning content.
- Conceptualize and Creates system training including interactive, animated videos that teach users in short learning intervals.
- Leverages knowledge from adult learning theories, design guidelines, and technical knowledge to create visually appealing and engaging trainings.
- Can provide direction and advice on which training materials and modalities best fit the project’s learning needs.
- Has the ability to translate Subject Matter Expert knowledge and vision into on-demand learning that engages the learner and keeps them coming back.
- Researches and stays on top of learning industry design best practices.
- Build surveys, assessments, and evaluation tools for learning activities and evaluate learner feedback, leveraging it to improve learning design and delivery.
- Address critical and unique issues with the guidance of Team Lead for timely resolution of escalated issues. Identify risks and propose ways to prevent occurrence of similar issues and concerns.
- Create and update SOP/DTP of current and new processes.
- Perform complex tasks in compliance with service level agreement, process, policies, procedures, and SOX & internal controls.
- Resolve identified issues and keep the Team Lead updated for open or ongoing concerns.
- Work with Team Lead to develop process improvement initiatives to streamline processes, improve customer experience, and increase productivity.
- Develop and prepare reports, analyses, and presentations for periodic and ad hoc requirements.
- Lead and support key projects, audit reviews, activities, and documentation.
- Provide guidance and technical expertise to junior members of the team in completing projects and performing activities.
