Job Brief:
This role is primarily responsible for providing simple to moderately complex support to the day-to-day time and labor process and ensure the accurate posting of timecard transactions based on relevant policies, regulations, and standard processes.
Responsibilities & Duties
- Performs simple and assigned complex time and labor processes to support the overall timekeeping services in compliance with methodologies, relevant regulations, and established standards.
- Reviews timesheets and verifies attendance or hours worked in line with standard methodologies and processes.
- Performs weekly close process to ensure accurate posting of timecard transactions.
- Creates and reviews period-end reports such as post-payroll reports based on the stakeholder’s requirements.
- Run nightly revenue process.
- Answers simple to moderately complex timekeeping inquiries using company systems based on standard procedures.
- Escalates and analyzes identified issues and concerns to the Team Lead for timely resolution.
- Maintains the SOP/DTP of current processes and incorporates documentation updates as required.
- Performs simple but varied tasks in compliance with service-level agreements, processes, policies, and procedures.
- Assesses identified issues and collates documentation to assist in investigating and resolving common and recurring issues.
- Supports selected simple process improvement initiatives to streamline processes.
- Performs ad hoc tasks as requested or assigned.
Qualifications & Requirements
Minimum Requirements
- Bachelor’s degree or at least 3 years of relevant work experience.
- Intermediate proficiency in MS Office tools
- Working knowledge and understanding of Timekeeping processes and procedures.
- Experience working in an outsourcing, shared services, or similar model with compensation-related roles or other similar functions is preferred.
- Intermediate knowledge in HR Systems, preferably Oracle, ADP, and ServiceNow or other similar platforms and tools.
Attributes
- Ability to effectively communicate and collaborate within a specific group of internal and external customers. (Communication)
- Ability to maintain good customer relationship with the ability to proactively support customer needs and requirements. (Customer Service)
- Ability to be thorough and meticulous in completing assigned tasks and identifying errors, duplicates, & discrepancies through defined methods. (Attention to Detail)
- Ability to identify, assess, and resolve simple to moderate issues by following defined policies and procedures. (Problem Solving)
