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Jobs in Philippines   »   Jobs in Manila   »   Information Technology Job   »   Opco Program Coordinator (Nighshift)
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Opco Program Coordinator (Nighshift)

Allegis Global Solutions

Allegis Global Solutions company logo

The Opco Coordinator will join a team of professionals working in a fast-paced, team environment. The Opco Coordinator facilitates and manages various processes (Allegis operating company specific) within the organization and with contingent worker lifecycle. The coordinator also provides first-level customer support to Internal Managers and Leaders for the operating companies.


Responsibilities:

  • Assisting Allegis Operating company with Incremental Placement Tracking and Electronic Invoice Tracking through mailbox management and email communication to Internal partners.
  • Responsible in assisting the Account Managers and Recruiters with documentation for VMS accounts through the open-to-close process including but not limited to req creation, status change documentation, and auditing before req closure.
  • Document and direct all client responses and track resolution through to completion ensuring high levels of customer satisfaction.
  • Maintain and update the spreadsheet to reflect appropriate changes.
  • Provide communication to Opco point of contact (ie; Account Managers, BOA, Assistant Controller) via email communication.
  • Conduct research and analysis to resolve inquiries as needed.
  • Provide program status reports to leadership as required.
  • Monitor performance against contract SLAs (i.e. pending end of assignments, invoicing, and compliance tracking)
  • Action failed delivery notifications and any customer requests made in response to EID invoice emails

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