The Customer Care Support will be part of our extraordinary Customer Support team where you will be responsible for supporting card holders’ needs on a variety of Visa products via inbound phone calls. You will complete work according to well-defined policies and procedures while delivering a positive customer interaction. We look for individuals who enjoy working in an environment that is as fun as it is challenging and can ensure that our customers receive world-class service. This position is located in Pasay, NCR, Philippines.
SPECIFIC RESPONSIBILITIES WILL INCLUDE
- Demonstrate consistent, reliable attendance by showing up for work as scheduled with a positive, enthusiastic attitude.
- Respond to incoming customer requests quickly, proficiently, and professionally while meeting specific quality expectations.
- Actively listen and probe to figure out nature of each call and determine the appropriate actions to complete the call.
- Multi-task across several computer programs to respond to customer inquiries.
- Utilize all tools to properly support, action and document all related questions and needs.
- Accurately update and maintain cardholder data in appropriate databases.
- Collaborate with peers to help cardholders, provide thought-leadership, and inspire both customers and peers in a diverse business environment.
- Compliance to Key Control and other policies, including maintaining confidentiality in our secure environment.
- Manage sensitive data
- Maintain confidentiality
- Flexible in the event of schedule change requirement - willingness to work a flexible schedule to include weekends, possible holidays and overtime when needed.
- Willing to Work On-site
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.
