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Jobs in Philippines   »   Jobs in Taguig   »   Customer Service Job   »   Manager - O2C Service Delivery
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Manager - O2C Service Delivery

Delivery Hero

Delivery Hero company logo

We are looking for a Manager, O2C Service Delivery to join our growing team in Finance based in our shared service centre in Philippines. 

Responsibilities

  • Support the European markets.
  • Lead a team of O2C associates and specialists, provide guidance to junior/senior team members.
  • Assist in generating invoicing and payments according to partner contracts.
  • Reconcile billing and payment discrepancies and ensure data validity, accuracy, and completeness.
  • Support on month-end closing activities.
  • Proactively engage and collaborate with local & regional teams to solve operational issues and problems with speed and quality.
  • Contribute actively in further improvement and optimization of processes.
  • Support O2C-related projects or be the key person in project teams.
  • Works with multiple stakeholders to resolve complex problems with minimal guidance.
  • Updates job knowledge by participating in educational opportunities 

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