In the Manager, AP Service Delivery role, you will play a pivotal part in ensuring the efficient and effective execution of our Accounts Payable processes, contributing to the financial health and success of our organization. This leadership position offers a dynamic and fast-paced environment, where you can drive excellence in service delivery. We seek a candidate who is adaptable, results-oriented, and capable of driving improvements in service quality and delivery processes.
Responsibilities:
- Lead and mentor a team of accounts payable associates and specialists, providing guidance and support to ensure productivity and accuracy in invoice and all related documentation processing and record keeping
- Set clear performance expectations and provide regular feedback
- Ensure compliance with company policies, accounting standards, and legal requirement
- Stay updated on changes in regulations and implement necessary adjustments
- Identify opportunities for process improvement and efficiency
- Propose and implement best practices to enhance departmental operation
- Establish and maintain strong relationships with stakeholders
- Serve as the point of contact for issues within the function
- Support internal and external audits
- Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
- Identify and mitigate risks that could impact service deliver, develop contingency plans
- Generate regular reports and maintain accurate records of service delivery activities and performance metrics
- Present performance results to relevant stakeholders in relevant governance forums (e.g. Monthly, Quarterly Business Review...etc)
- Allocate and manage resources, ensure that the team is adequately trained and resourced
- Ad hoc tasks assigned from time to time
Requirements:
- 5+ years of relevant accounting and AP experience, with a degree in Accounting, Business Administration, or Finance
- Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
- Direct experience within a multi-national environment with a complex regional/country environment.
- Process-oriented with an understanding of both financial and operational controls.
- Strong analytical skills and who can foresee upstream and downstream impacts.
- Strong leadership and communication skills
- Excellent problem-solving and analytical abilities.
- Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
- Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
- Comfortable working in a fast-paced environment with tight deadlines.
- Proficiency in English is preferred for effective communication with overseas stakeholders and vendors.
