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Jobs in Philippines   »   Jobs in Makati   »   Loan Servicing Specialist
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Loan Servicing Specialist

Lendi Group

Lendi Group company logo

You will play a key part in providing exceptional customer service through a combination of inbound and outbound calls and email interactions. Your main responsibilities include:

  • Providing customers with updates and ensuring they feel confident and comfortable with Aussie throughout their journey.
  • Handling complex inquiries and objections, guiding customers and brokers through the various requests managed by our team via calls and emails.
  • Processing administrative, financial, and service requests while adhering to our service delivery standards.
  • Ensuring compliance with the Quality Assurance framework and maintaining accurate records in Salesforce and the Aussie Funder System.
  • Liaising with internal and external stakeholders, including solicitors, financial management services, Bluestone, and product partners.
  • Continuously contributing ideas for improving our broker and customer service processes and enhancing the team's overall performance.

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