We are seeking an enthusiastic and goal-oriented Team Manager - Travel to join our dynamic team in Mandaluyong, Philippines. As a Team Manager, you will play a crucial role in leading and developing a team of travel consultants, ensuring exceptional customer service and driving performance to meet and exceed key performance indicators (KPIs).
- Lead and motivate a team of travel consultants, fostering a collaborative and customer-focused environment
- Drive team performance by setting clear goals, monitoring KPIs, and implementing strategies for continuous improvement
- Provide coaching, mentoring, and performance management to develop and enhance team members' skills
- Analyze team metrics, including attrition, shrinkage, and other critical performance indicators
- Identify trends in customer behavior and preferences, providing valuable insights to senior management
- Implement and drive organizational initiatives within the team
- Collaborate with other departments to ensure seamless operations and customer satisfaction
- Stay updated on travel industry trends and best practices, incorporating them into team processes
- Conduct regular team meetings and one-on-one sessions to address concerns and celebrate successes
- Ensure compliance with company policies, procedures, and industry regulations
