The Order Processing Specialist accurately processes purchases on a daily basis. This role is responsible for account activations and various other requests. Acting as the primary internal customer contact, communicating directly or through the sales organization with the customer to close business and complete administrative functions in line with the objectives and responsibilities of the Global Sales Team. Manage regular and ad hoc projects, gathering information from multiple departments in the company.
Key Responsibilities and Outputs:
Process external customer purchase orders, signed Order Forms or other forms of commitments
Provision new and existing customer accounts on multiple platforms for our various products
Process internal customer requests
Effectively resolve customer issues/concerns regarding purchases/provisioning
Respond to customer email inquiries and requests
Develop and maintain excellent rapport with customers, both internal and external
Provide first hand support to sales, resellers/partners, finance, product support teams globally
Maintain an excellent working knowledge of Turnitin LLC products, sales promotions and order processes
Perform other administration duties and projects as assigned
Proven characteristics for success:
Detail oriented with excellent organizational and interpersonal skills/ friendly and approachable
Ability to work in a fast-paced environment and manage multiple priorities
Ability to work independently and perform under pressure
Action-oriented mindset
Ability to change/adjust direction with little or no notice
