- Lead the reservation team, providing guidance, training, and performance evaluations
- Manage all aspects of the reservation process, including phone, internet, and email bookings
- Implement and maintain policies to optimize room sales and occupancy rates
- Collaborate with other departments to enhance guest experience and streamline operations
- Monitor reservation trends and provide insights for strategic decision-making
- Handle complex inquiries and resolve customer issues promptly and professionally
- Ensure compliance with company standards and industry regulations
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