x
Get our mobile app
Fast & easy access to Jobstore
Use App
Congratulations!
You just received a job recommendation!
check it out now
Browse Jobs
Companies
Campus Hiring
Download App
Jobs in Philippines   »   Jobs in Makati   »   Customer Service Job   »   Operation Center Agent
 banner picture 1  banner picture 2  banner picture 3

Operation Center Agent

Avaloq

Avaloq company logo

The Operation Center Agent is responsible for monitoring and maintaining the health and performance of our IT systems and batch processing jobs.

This role is crucial in ensuring the smooth operation of our IT infrastructure and applications, and the timely execution of critical business processes.

Your key tasks:

  • System Monitoring:
    • Proactively monitor system performance and availability metrics
    • Identify and troubleshoot system anomalies and performance bottlenecks
    • Respond to system alerts and alarms in a timely and efficient manner
    • Escalate critical issues to appropriate technical teams
  • Batch Processing:
    • Schedule, monitor, and troubleshoot batch jobs
    • Ensure the timely and accurate execution of batch processes
    • Investigate and resolve batch job failures
  • Incident Management:
    • Document and track incidents in accordance with established procedures
    • Ensure the engagement of all required teams to resolve incidents

Sharing is Caring

Know others who would be interested in this job?