The Customer Account Analyst is responsible for managing the customers account from day one (1) account set-up to ordering payment cycle: ensuring accurate recording, analyzing, reporting and reconciliation of all accounts receivables. Including but not limited to, monitoring bank deposits, posting payments, and managing collections in adherence to operational standards, policies & internal controls in the daily execution of responsibilities. Additionally, they assist the credit management team with various administrative tasks.
Timely collection of accounts receivables including withholding tax certificates by conducting daily review of collection worklist for prioritization, doing call-outs to customers and/or Sales Partners, and recording updates and/or promises to pay in the system.
Daily updating and deposit identification of credit management handled bank accounts. In case of unidentified deposits, timely communication to bank partners for additional information and closure.
Handling of daily collection deposits and returned checks management, as assigned.
Timely releasing and escalation for approval of hold orders.
Accurate and timely recording of all entries affecting accounts receivable to ensure customer's statement of accounts are true and correct.
Regular communication of accounts for review on credit limit and term to Credit Team, Collection Supervisor, and Collection Manager.
Conduct regular customer visits.
Monitoring and procurement of supplies and equipment inventory of the credit management department, as assigned.
Provide Monthly AR Aging report to Collection Manager and Credit Management Head highlighting the Past Due accounts requiring resolution.
Accurate & timely submission of daily, monthly, quarterly and/or annual reports to internal & external parties, as assigned.
Ad-hoc responsibilities as assigned.
Participate and support in other required corporate programs such as ISO/HACCP, 5S, ISMS, Branding, etc.
