B2B Technical Solutions Specialist
As the Technical Solutions Specialist, you will focus on building strong long-lasting relationships by understanding our customer’s needs and providing innovative solutions to help them grow their business.
As part of a growing team, you will provide ongoing account management and technical support, with a positive can-do attitude. You will be the main point of contact for your portfolio of customers and you will know your clients’ business inside out. This position requires a driven and tech-savvy professional with great listening skills, a collaborative work ethic, exceptional problem-solving skills, and a willingness to roll up your sleeves up to get the job done.
Responsibilities
- Ensure customer satisfaction by providing world-class customer service at every touchpoint with our clients (phone, email, and live chat)
- Focus on ensuring clients get the most out of Evident’s products and services by conducting training via webinar as well as occasional onsite training.
- Handle complex technical questions in a timely/professional manner
- Provide Relay customer feedback on new products and services to business owners
- Report bugs/issues to software developers
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Drive customer satisfaction to increase adoption of different evident services
