The E-commerce Account Specialist is responsible for driving the growth and profitability of the company’s online sales channels, including TikTok, Shopee, Lazada, and the in-house web store. This role oversees all aspects of e-commerce operations and account management, ensuring alignment with overall sales and business objectives. The ideal candidate is highly organized, data-driven, and capable of managing multiple platforms while optimizing the customer journey.
Key Responsibilities
E-commerce Management
- Develop and execute strategies to achieve sales targets and grow the company’s e-commerce presence.
- Oversee the day-to-day operations of all e-commerce platforms, ensuring seamless customer experiences.
- Collaborate with cross-functional teams (Marketing, Supply Chain, Accounting) to support campaigns, promotions, and inventory management.
- Monitor and manage platform for accurate inventory tracking, order processing, and financial reporting.
- Lead initiatives to improve user experience and customer satisfaction on the web store and third-party platforms.
- Analyze sales data, platform performance, and customer behavior to identify growth opportunities and recommend action plans.
Account Management
- Manage relationships with e-commerce platform representatives (TikTok, Shopee, Lazada), negotiating terms, commissions, and promotional opportunities.
- Ensure all product listings are accurate, optimized, and compliant with platform guidelines.
- Monitor account health, customer ratings, and reviews to maintain platform reputation.
- Handle escalations related to order issues, disputes, and platform policy compliance.
- Coordinate with enablers for fulfillment services as needed and ensure alignment with platform requirements.
