We are seeking an Operations Specialist for a forward-thinking company dedicated to providing exceptional services in the energy space. The team is committed to innovation, efficiency, and customer satisfaction. We are seeking a dynamic Operations Specialist to join the team and help streamline our processes, enhance operational capabilities, and ensure seamless documentation and workflows.
Day-to-Day Operations
- Oversee daily operational tasks to ensure smooth and efficient functioning of processes.
- Coordinate with various teams to manage operational requirements and address any issues that arise.
Client Interaction and Support
- Guide clients through the process of submitting necessary information and documentation.
- Ensure all client submissions meet the required standards and specifications.
Data Review and Entry
- Review submitted data and documentation for accuracy and completeness.
- Enter and maintain data in the company's systems to support various operational processes.
Documentation and Compliance
- Assist in the generation and management of required documentation.
- Ensure all documentation complies with relevant regulations and standards.
Status Monitoring and Updates
- Maintain accurate and up-to-date records of project statuses and client interactions.
- Communicate status updates to internal teams and stakeholders as needed.
Process Improvement and Documentation
- Identify opportunities for process automation and improvement to enhance operational efficiency.
- Assist in developing and documenting workflows and processes for operational tasks.
- Proven experience in operations, process management, or a related field.
- Strong organizational skills and attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in using data management and CRM tools.
- Ability to interpret and analyze technical data and documentation.
- Problem-solving mindset with a focus on continuous improvement.
- Must be willing to work US Business Hours - flexible hours and not your usual 9-5 job (details will be provided and may still change)
- Experience in Virtual Assistance
Nice-to-Have (but not required):
- Experience in a startup environment
- Food Allowance
- Government Benefits
- 13th Month pay
- Work Equipment
- Night Differential if applicable (10% of hourly rate)
- 20 Leaves (after 6 months)
- Holiday pay (200% on Regular holidays; 130% on Special holidays)
- Overtime pay (max of 10.25 hrs/day)
- Referral bonus (P10,000 if referral passed and stayed with the company for 3 months)
- HMO (after 6 months)
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