Total 4 customer experience manager job vacancies in Accounting / Auditing category in The Philippines

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Role Audit Services is offering an exceptional opportunity for you to showcase and expand your knowledge in Corporate Finance, Accounting, and Treasury Management and join a global team of experts, whose common goal is to provide independent and objective assurance and consulting activities that assess risks and protect the assets, reputation, and sustainability of Northern Trust. We are seeking an eager partner to help enhance and grow our audit coverage of accounting, capital management, liquidity risk, payroll, and certain operations. This position will report locally to the Audit Manager in Manila, and you’ll be expected to work closely with partners in Chicago and London. Through collaboration with other team members, you will design and lead the end-to-end execution of audit engagements and gain exposure to senior management across Northern Trust. Success is measured by the comprehensiveness of the workpapers, quality of the audit reports, mentoring of junior staff, timeliness of the deliveries, and your ability to foster relationships both internally in the audit department and with key stakeholders. While not required, experience in data manipulation, transformations, and reconciliations is highly desired. Skills/Qualifications: The successful candidate would benefit from having:Bachelor's degree in Business, Finance, Accounting, Statistics, Economics or Law/ Legal Management6+ years of experience within the banking/financial services sector or similar public accounting experience in the financial services industryCertified Internal Auditor (CIA) and/or Certified Public Accountant (CPA) is preferredKnowledge of auditing techniques and approaches in the financial services industry would be an advantageAn ability to work in a fast paced environment as part of a global audit team across multiple time zones and jurisdictions.Willing to work from 4:00 pm to 1:00 am Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/ Department: The Operational Risk Manager is responsible for implementing the overall operational risk management program in conjunction with the Global Head of Non-Financial Risk, Operational Risk Transformation Lead, and other Operational Risk Managers across the organization. The Manager also serves as a seasoned thought leader and subject matter expert that has a strong technical understanding of risk management, including Risk Control Self-Assessment (RCSA) processes and activities, within the financial services industry. The person performing this position will be responsible leading the team, ensuring all employees buy into the overall vision, and will be responsible for the overall success of the team. In this high profile role this person will actively engage with senior members of the Northern Trust leadership team (e.g., Global Head of Non-Financial Risk, Operational Risk Transformation Lead, Regional Risk Officers, and Country Risk Managers) and will serve as a primary point of contact for stakeholders across the organization. In addition, the Manager will advise senior management on opportunities to enhance the design and operating effectiveness of the internal control environment for Northern Trust’s risk management practices. This role resides within our Philippines Service Center, based in Metro Manila, and will report to the Operational Risk Transformation Lead in Chicago, USA. The key responsibilities of the role include: Management of the RCSA program deliverables - action plans, post effectiveness testing, control evaluation etc.Review workflows to minimize risks associated with the process & improve overall control environment.Development, maintenance and ongoing enhancement of process controls including initiation of projects, where requiredImplementation of controls to mitigate process risks in case of operational errors / near misses / exceptionsStrong stakeholder engagement to ensure identification of issues, timely completion of action plans via scheduled platforms as well as opportunities to deliver back via training/awareness sessionsReview key risk indicator framework; scorecards, dashboards to ensure appropriateness of metrics / key performance indicators and facilitate business reviewsPart of a team of risk management professionals who work with senior management in all lines of business to coordinate operational risk management activities.Contribute to establishing and maintaining program processes and practices which effectively ensure that the enterprise program remains current, and incorporates/aligns with industry standards and practices as appropriate, and adequately covers general regulatory requirements.Manage or lead projects aimed at improving the overall programCommunicate identified risks to key stakeholders, organize remediation action plans, and track identified risks to closure Skills/ Qualifications: Fluent in English and ability to communicate in a clear, concise and effective manner (verbal and written)9+ years financial services experience with minimum 3 years of operational risk, controls or audit experienceExcellent working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of decisions, as well as identify and convey potential problem areasAbility to foster positive and proactive approach to process assessment and improvement and to identify trends and improve processes for both the customer and the businessStrong organization, attention to detail, time management, planning skills and the ability to handle multiple competing prioritiesAbility to make independent decisions and also to be a team player and effective communicator to ensure that issues are appropriately resolvedConfidence and expertise to advise management and the businessAbility to use initiative and work unsupervised in a proactive mannerStrong organizational skills, a collaborative approach to work, with strong interpersonal skillsAbility to deal effectively with multiple competing deadlinesAttention to detail Work Schedule/Location: 4:00PM - 1:00AM Mondays - Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/Department: This role is responsible for mitigating AML risk, meeting industry standards and practices, and complying with AML regulations. Reporting to the AML Customer Due Diligence Compliance Manager, this role will help minimize Northern Trust’s money laundering risk by validating regulatory and internal compliance with AML laws, rules, regulations, programs & policies, procedures, and minimum standards. Executes quality control reviews of AML-related activities to assess the level of adherence to policies and procedures by the first and second lines of defense. Conducts ongoing due diligence for Clients, according to Anti-money laundering (AML) requirements. Ensures timely & accurate periodic reviews and on-going monitoring are conducted . This role supports the Team Leader in ensuring operational efficiency. Carries out operational activities with regulatory compliance impact. Uses specific knowledge of AML to achieve goals through own work. Has specific knowledge or expertise typically gained through formal education or equivalent experience. Uses expertise to provide guidance to others as a project manager or consultant. Requires conceptual knowledge of theories, practices, and procedures within Compliance AML. Performs routine assignments using existing procedures. Receives instruction, guidance and direction from more senior level roles. The key responsibilities of the role include: Reviews client files for conformance with applicable AML policies, procedures and regulatory requirements and works with front office teams to facilitate queries. Provides support and functional knowledge as it relates to compliance with applicable AML laws, rules and standards Performs continuous monitoring of customers including investigating Adverse Media and Politically Exposed Person alerts. Identifies and escalates to Global AML management any regulatory compliance risks associated with the file reviews completed Carries out business-related activities that may be required to support Global AML Compliance guidelines Provides support as requested by Global AML Management as necessary to resolve compliance issues, including actions in response to Regulatory exam and Audit findings Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments Reviews assigned laws/regulations and related policies/procedures in order to understand test scripts for execution of testing. Conducts and adequately documents testing to assess compliance with and adherence to regulations and policies/procedures. Applies analytical skills to review information and determine potential control weaknesses or exceptions to policies/processes. Summarizes and communicates testing results in clear, concise language. Assists with validation testing of issues identified to ensure actions have been adequately closed. Participates in additional projects or initiatives, as directed by management. Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments Has limited impact on own work team Works within standardized procedures and practices to achieve objectives and meet deadlines Skills/ Qualifications: Accountable for own contributions Must possess at least a Bachelor's/College Degree, Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalent At least 2 years of related experience Requires Financial Institution Regulatory and Compliance knowledge including but not limited to AML, Customer Identification Program (CIP), Enhanced Due Diligence (EDD) and Know Your Customer (KYC) regulatory requirements and Economic Sanctions laws and regulations, usually acquired through formal education or experience, to review policies and procedures in order to ensure their adequacy and to monitor compliance Requires strong analytical, interpersonal, verbal and written communication skills are required to analyze and summarize information Requires Analytical skills required to execute test scripts and identify exceptions to policies/procedures Requires strong written communication skills required to document work completed and summarize findings Requires organizational skills required to coordinate compliance ACAMS certification desired but not required Requires conceptual knowledge of theories, practices and procedures within a job discipline Applies general knowledge of business developed through education or past experience Exchanges straightforward information, asks questions and checks for understanding Work Schedule/Location: 4:00PM - 1:00AM Mondays to Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Apply today and talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.

About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Working Model: We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office and working from home. Role/ Department: Mitigate AML risk, meet industry standards and practices, and comply with AML regulations.Reporting to the AML Customer Due Diligence Compliance Manager, this role will help minimize Northern Trust’s money laundering risk by validating regulatory and internal compliance with AML laws, rules, regulations, programs & policies, procedures, and minimum standards.Executes quality control reviews of AML-related activities to assess the level of adherence to policies and procedures by the first and second lines of defense.Conducts ongoing due diligence for Clients, according to Anti-money laundering (AML) requirements.Ensures timely & accurate periodic reviews and on-going monitoring are conducted .This role supports the Team Leader in ensuring operational efficiency.Carries out operational activities with regulatory compliance impact. Uses specific knowledge of AML to achieve goals through own work.Has specific knowledge or expertise typically gained through formal education or equivalent experience.Uses expertise to provide guidance to others as a project manager or consultant. Requires conceptual knowledge of theories, practices, and procedures within Compliance AML.Performs routine assignments using existing procedures.Receives instruction, guidance and direction from more senior level roles. The key responsibilities of the role include: Reviews client files for conformance with applicable AML policies, procedures and regulatory requirements and works with front office teams to facilitate queries.Provides support and functional knowledge as it relates to compliance with applicable AML laws, rules and standardsPerforms continuous monitoring of customers including investigating Adverse Media and Politically Exposed Person alerts.Identifies and escalates to Global AML management any regulatory compliance risks associated with the file reviews completedCarries out business-related activities that may be required to support Global AML Compliance guidelinesProvides support as requested by Global AML Management as necessary to resolve compliance issues, including actions in response to Regulatory exam and Audit findingsUses existing procedures to solve standard problems; analyzes information and standard practices to make judgmentsReviews assigned laws/regulations and related policies/procedures in order to understand test scripts for execution of testing.Conducts and adequately documents testing to assess compliance with and adherence to regulations and policies/procedures.Applies analytical skills to review information and determine potential control weaknesses or exceptions to policies/processes.Summarizes and communicates testing results in clear, concise language.Assists with validation testing of issues identified to ensure actions have been adequately closed.Participates in additional projects or initiatives, as directed by management.Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgmentsHas limited impact on own work teamWorks within standardized procedures and practices to achieve objectives and meet deadlines Skills/ Qualifications: Accountable for own contributionsMust possess at least a Bachelor's/College Degree , Economics, Finance/Accountancy/Banking, Business Studies/Administration/Management or equivalentAt least 2 years of related experienceRequires Financial Institution Regulatory and Compliance knowledge including but not limited to AML, Customer Identification Program (CIP), Enhanced Due Diligence (EDD) and Know Your Customer (KYC) regulatory requirements and Economic Sanctions laws and regulations, usually acquired through formal education or experience, to review policies and procedures in order to ensure their adequacy and to monitor complianceRequires strong analytical, interpersonal, verbal and written communication skills are required to analyze and summarize informationRequires Analytical skills required to execute test scripts and identify exceptions to policies/proceduresRequires strong written communication skills required to document work completed and summarize findingsRequires organizational skills required to coordinate complianceACAMS certification desired but not requiredRequires conceptual knowledge of theories, practices and procedures within a job disciplineApplies general knowledge of business developed through education or past experienceExchanges straightforward information, asks questions and checks for understanding Work Schedule / Location: 5:00AM - 2:00PM or 4:00PM - 1:00AM Mondays - Fridays BGC, Taguig City, Philippines Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us. Reasonable accommodation Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com. We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people. Talk to us about your flexible working requirements and together we can achieve greater. For further information, and to apply, please visit our website via the “Apply” button below.