Total 2 customer experience manager job vacancies in Accounting / Auditing category in The Philippines

The Senior Account Manager is responsible for leading and managing the implementation and execution of Paid Social campaigns and strategies.

They also facilitate day-to-day communication with clients to help achieve their goals.

Key responsibilities of the role include:

• Developing the account strategy in partnership with the client and Paid Social Director, and being accountable for the execution of strategy and achievement of KPIs.
• Ensuring the operational success of accounts, and ensuring deliverables are met on time and on budget providing implementation, performance optimization, and upload of client campaigns through direct input.
• Budget pacing & management: Ensuring campaigns are within budget and forecasting future spend.
• Owning and managing the client strategy, and planning key campaign efficiencies by providing data-driven insights based on campaign performance data and research, and creating recommendations for developing current and future digital strategies.
• Managing day-to-day efforts and acting as the primary day-to-day SME voice to the client.
• Planning accounts and growth opportunities, and working closely with the Account Directors.
• Building strong relationships across Client Services and other channel teams.
• Knowledge in MS Excel
• Platform knowledge: TikTok, Meta, LinkedIn, Pinterest, X, and Snapchat – other platform knowledge is a plus
• TikTok Certification and/or Meta Blueprint Certification is a plus

The Paid Media Manager will be responsible for implementing and executing Paid Social campaigns in line with the agreed strategy to maintain, develop, and exceed client performance targets The successful candidate will provide day-to-day implementation, optimization, and upload of client campaigns through direct input and supervising junior staff.

Implementation/Execution

• Develop and implement Paid Social campaigns in line with the agreed strategy to maintain, develop, and exceed client performance targets.
• Provide day-to-day implementation, performance optimization, and upload of client campaigns through direct input and supervising junior staff.
• Budget pacing & management: Ensuring campaigns are within budget and forecasting future spend.
• Providing data-driven insights based on campaign performance data and research, and creating recommendations for developing current and future digital strategies

Vendor Management

• Liaise with vendors and third party representatives to maintain and develop relationships and build knowledge of new features and betas.
• Stays up-to-date with practices and standards in the digital marketing industry

Analytics

• Ensures flawless campaign execution and effectiveness by establishing key indicators to measure success.
• Interpret performance reports to provide actionable insights, analysis and recommendations to meet campaign objectives.

SME

• Coach and develop junior staff, supervising their projects and day-to-day activities.

Client interface

• Provide accurate client communication that details performance and return on investment via regular campaign reporting and analysis.