Account Manager - Collections
9 months ago
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place whe..
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Come work at a place where innovation and teamwork come together to support the most exciting missions in the world!
A SNAPSHOT OF YOUR ROLE
We’re an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. As a Collections Specialist, your role is vital in keeping our customers and employees happy and contributing to our organization’s growth and success.
As an Acquire BPO employee, you are responsible for complying and enforcing policies and procedure designed to achieve information security. You are also responsible for protecting credit card, personal and/or sensitive personal information that you may handle or process during your employment in Acquire BPO.
- Manage designated accounts to ensure individual and team targets are met and exceptional customer service is provided
- Utilize appropriate tools and follow correct systems and process to undertake skip tracing of accounts to locate customers
- Negotiate payment arrangements and settlements
- Organize and manage workflow to ensure that all designated accounts are actioned appropriately, and payments arrive on time
- Ensure accurate notes and data are available in CRM platforms at all times
- Conduct daily activities aligned with relevant Australian debt collection guidelines and other legislation including Privacy Act, Trade Practices Act and NCCC, etc.
- Exhibit team ethics, working in harmony with other team members and assisting them in performing their duties
- Effectively collaborate with team members to ensure that function is operating effectively and efficiently, while maintaining a harmonious team environment
- Adhere to the campaign's purpose, objectives and mission and openly support the campaign's strategy
- Ensure a safe and healthy work environment by complying with OHS legislation and the campaign's OHS policies
- Ensure compliance with the campaign's policies and procedures
A BIT ABOUT YOU
- With Industry and/or collections, sales and customer service experience
- With Previous roles in financial services or Australian based campaigns
- With Skip tracing experience
Acquire BPO is a business outsourcer with a vision to connect organizations to skilled people globally. Our mission is to be the partner of choice for corporate growth, by enabling businesses to leverage the best global resources at the right price.
Join the A-Team and experience the A-Life!
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